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Run Workflow on Automation Failure

When a workflow fails, it is possible to execute another workflow to handle the failure. The workflow that handles the failure is an event-based automation that is triggered by a Blink Error. The purpose of this trigger is to execute a workflow in case another workflow encounters an error. The payload of the error event is the error returned from the step that failed the automation execution.

ErrorEvent

  1. Select Event-based Automation.

  2. Select Blink Error Event > Continue. The Blink Error Event setup is displayed.

  3. Next, create the steps to handle the error to suit your needs. You can use the Blink Error Event payload in the automations steps, to reference data related to the error that occurred.

  4. After finalizing your automation, proceed by selecting then Publish and Activate button in the top-right corner, then return to your workspace.

  5. Select a published automation you would like to add the Blink Error Event automation to.

    note

    Please note that the Blink Error Event exclusively works with automations that use Event-Based or Scheduled trigger types. On-Demand automations are not compatible.

  6. You will be navigated to the chosen automation's Overview and Execution History page.

  7. Under the Notifications heading in the Automation Details section in the Overview page, select the Run workflow on error option.

  8. Next, select Blink Error Event automation you established in the prior steps as the playbook to run and then click the save button.

  9. Subsequently, whenever this automation runs into an error during execution, the Blink Error Event will activate, prompting the automation to run accordingly.