Ask a Question via email

Creating an Ask a question Step via email

1. In the New section block, click to open the Action panel. Alternatively, you can drag Actions to your flow, from the menu on the left side of your Edit screen.

2. Search and select the Ask a question via email option.

   A Step will be added to the Automation workflow.

3. Enter the following parameters in your step.

   Parameter	Description
   To	The recipients email address
   Subject	Emails subject
   Question	Questions to be answered
   Answers	Possible answers separated by a comma
   Timeout in minutes (optional)	Timeout in minutes for the recipient to respond
   Default timeout response (optional)	The default answer if the recipient does not respond

Asking a questions via email:

info

While the Automation user is waiting for a response, the Step output shows Automation execution paused.

The recipient receives an email with a question and possible answers. An answer is selected and the Automation continues to run in accordance with the answer.

4. A question is then received via email.

Ask a question via email using an SMPT server

This action works the exact same way as the Ask a question via E-mail however it allows you to ask a question via email using a SMPT Server

In order to use this action, you need to create a connection by navigating to the top-right hand corner of your Step, select Connection required and then select an existing connection or create a new connection by selecting Create new connection. Select the SMPT Server option and fill out all the necessary fields and then click create connection