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ServiceNow ServiceNow

The ServiceNow business model is based on providing products using SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies.

Creating a ServiceNow connection​

Create the connection by using one of the following methods:

Using Username & Password​

To create the connection you need:

  • An Instance Name
  • A Username
  • A Password
  • A MFA Secret Key

Obtaining the credentials​

  1. ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy "instance-name".

  2. Username and password: The username and password are the same as used to log in to your ServiceNow instance.

  3. MFA secret key (optional): The paired MFA secret key used to enable MFA for the given user.

MFA Secret Key

Creating your connection​

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the ServiceNow icon. A dialog box with name of the connection and connection methods appear.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select Username & Password as the method to create the connection.
  5. Fill in the parameters:
    • The Instance Name
    • The Username
    • The Password
    • The MFA Secret Key
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.

Using Client ID & Secret​

To create the connection you need:

  • An Instance Name
  • A Client ID
  • A Client Secret

Obtaining the credentials​

Follow Servicenow documentation to properly set up and retrieve your client ID and secret.

ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy "instance-name".

Creating your connection​

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the ServiceNow icon. A dialog box with name of the connection and connection methods appear.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select Client ID & Secret as the method to create the connection.
  5. Fill in the parameters:
    • The Instance Name
    • The Client ID
    • The Client Secret
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.

Using Client & User Credentials​

To create the connection you need:

  • An Instance Name
  • A Client ID
  • A Client Secret
  • A Username
  • A Password

Obtaining the credentials​

Follow Servicenow documentation to properly set up and retrieve your client ID and secret.

  1. ServiceNow instance name: If your company’s ServiceNow address is https://instance-name.service-now.com, copy "instance-name".

  2. Username and password: The username and password are the same as used to log in to your ServiceNow instance.

Creating your connection​

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the ServiceNow icon. A dialog box with name of the connection and connection methods appear.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select Client & User Credentials as the method to create the connection.
  5. Fill in the parameters:
    • The Instance Name
    • The Client ID
    • The Client Secret
    • The Username
    • The Password
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.