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SolarWinds Service Desk SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that streamlines and automates IT operations for businesses of all sizes. With features such as incident management, problem management, change management, and asset management, SolarWinds Service Desk provides a centralized solution for managing IT tickets, assets, and workflows.

Creating a SolarWinds Service Desk connection​

Using API token​

To create the connection you need:

  • An API address
  • An API token

Obtaining the credentials​

  1. Log in to SolarWinds Service Desk.

  2. Navigate to Setup > Users & Groups > Users and locate the user detail page.

    User Detail Page

  3. From the user detail page, click Actions and select Generate JSON Web Token from the dropdown menu.

    note

    SWSD administrator rights required.

    Generate JSON Web Token

  4. In the user detail page under JSON Web Token, click Copy.

    Copy Token

Creating your connection​

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the SolarWinds Service Desk icon. A dialog box with name of the connection and connection methods appear.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select API Token as the method to create the connection.
  5. Fill in the parameters:
    • The API address
    • The API token
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.