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Manage Engine ServiceDesk Plus Manage Engine ServiceDesk Plus

ServiceDesk Plus is a comprehensive IT service management solution that facilitates streamlined IT support processes and best practices. Developed by ManageEngine, this software equips organizations with robust tools for ticketing, asset management, reporting, and automating IT service workflows. Adaptable to businesses of all sizes, ServiceDesk Plus integrates seamlessly with other IT management applications, ensuring a holistic approach to IT services and maximizing operational efficiency.

Creating a Manage Engine ServiceDesk Plus connection

Using API Key

To create the connection you need:

  • An API Address
  • An API Key

Follow the Manage Engine documentation on how to Generate an API key in ServiceDesk Plus.

Creating your connection

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the Manage Engine ServiceDesk Plus icon. A dialog box with name of the connection and connection methods appear.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select API Key as the method to create the connection.
  5. Fill in the parameters:
    • The API Address
    • The API Key
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.